NuxCENTER

A Call Center is an area where agents, advisors, and supervisors, specially trained, make calls (outgoing calls) and/or receive calls (incoming or inbound calls) from or to: clients (external or internal), business partners, affiliated companies, or others.

Solution for Contact Centers

NuxCENTER is a solution for Contact Centers that allows agenda management, queues, incoming and outgoing campaigns, form development, predictive calls, and break time management. It also includes a series of statistical reports and real-time monitoring options, both for agents and incoming calls.

Outgoing campaigns work by generating predictive calls to a list of phone numbers.

When the customer answers the call, it is then managed by an agent queue.

Forms can be associated with outgoing campaigns, so all data collected in these forms is saved in databases and can be downloaded in CSV format from the management panel.

Incoming campaigns are assigned to agent queues that will handle the calls.

Clients can be registered in the system, enabling better customer service when receiving calls.

Both incoming and outgoing campaigns can be associated with scripts that help manage calls.

NuxCENTER has an agent console where agents must log in. From this console, they can manage incoming and outgoing campaigns, displaying the scripts and forms associated with them when receiving a call. It also allows call transfers and break times.