NuxIVR

Interactive Voice Response (IVR) is a telephone system capable of receiving a call and interacting with a person through voice recordings and the recognition of simple responses. It is an automated interactive response system designed to provide or capture information via phone, allowing access to information services or other operations.

Interactive voice response system

NuxIVR is a fully configurable Interactive Voice Response solution that enables interaction with internal system databases (MySQL or PostgreSQL), as well as external ones like Oracle, DB2, Sybase, Informix, MS SQL Server, or Web Services via SOAP. It supports connections from both analog lines (FXO) and digital lines (ISDN Pri, E1 R2/MFC) or VoIP trunks.

Stores

Provide information about credit plans, balance inquiries, authorized service centers for a brand, and promotion broadcasting to registered customers.

Hospitality

Automatic reservations, reservation reminders, promotion broadcasting, etc.

Financial

Balance inquiry, fund transfer, foreign currency exchange rates, stock market quotes.

Transportation
(airlines and long-distance buses)

Know the departure schedule, verify arrival and departure times, and access information about mileage programs, frequent travelers, etc.

Embassies, consulates, and governments

Information about office locations, raffles, contests, sponsorships, and holidays. Automatic invitations to events, courses, seminars, etc.

Request of information

Requirements for any procedure (sent to a specific fax), information about the status of any request.

Product distribution/sales

Enter daily sales information, including sold products and their quantities, without the need for operators or relocating. Record and verify orders, determine the route based on the salesperson’s number and date. Access product information such as features, price, etc.